Submitting a ticket requires providing the Yarbo information page and the diagnosis page
To ensure we can quickly and accurately address your issue, please provide the Yarbo information page and diagnostic page when submitting a ticket. Below are the detailed steps and related information:
What are the information page and diagnostic page?
- Information Page: The information page includes basic details about the device, such as the software version and app version. This information helps us understand the configuration and status of the device.
- Diagnosis Page: The diagnosis page records the device's operating status, fault codes. This information enables us to quickly identify the issue and provide an appropriate solution.
How to obtain the information page and diagnosis page?
- Open the Yarbo App: Ensure your Yarbo is powered on and connected to the internet.
- Access Yarbo Settings: Open the Yarbo App, tap the settings button.
- Obtain the Information Page: On the Yarbo Settings page, directly view the detailed information of your Yarbo. Screenshot or record this information for submitting a ticket.
- Obtain the Diagnosis Page: On the Yarbo Settings page, find the "Diagnose Tools" option, click to view the Yarbo diagnosis. Screenshot or record this information for submitting a ticket.
Submitting a Ticket
Yarbo offers three ways to submit a ticket (focusing on the app method):
- Via App: Click on your profile, select "Support Center" , and then fill out the required information to submit a ticket. You can also submit a ticket on Yarbo web.
- Via Email: Send an email to support@yarbo.com, including all relevant information (as shown in the image below). A ticket will be automatically generated.
- Via Phone or Live Chat: Contact customer service by phone or Live Chat. The representative will ask about your issue, guide you to provide the necessary information, help you create a ticket, and upload the information to the ticket system.
By providing detailed Yarbo information and diagnostic pages, you will help us resolve issues more quickly and improve service efficiency. If you encounter any difficulties in obtaining the information pages or submitting a ticket, please feel free to contact the Yarbo support team, and we will be happy to assist you.
Related Articles
Submitting a ticket requires providing the Yarbo information page and the diagnosis page
To ensure we can quickly and accurately address your issue, please provide the Yarbo information page and diagnostic page when submitting a ticket. Below are the detailed steps and related information: What are the information page and diagnostic ...Self-diagnosis Page Terminology
Network Section: - MQTT: This stands for Message Queuing Telemetry Transport. It's a network protocol often used in the Internet of Things (IoT) for device-to-device communication. It works on top of TCP/IP and is designed for situations where a ...How to Fix the Common Issues with Yarbo Tool？
The Yarbo Tool should be used in the following situations Connectivity Issues with both Yarbo device and RTK Base : The Yarbo app can not connect to the rover via the hotspot connection. 【Rover -> Network-> Wi-Fi Connection】 The hotspot of Yarbo's ...What are the steps to resolve typical problems encountered with the Yarbo Tool?
The Yarbo Tool should be used in the following situations Connectivity Issues with both Yarbo device and RTK Base : The Yarbo app can not connect to the rover via the hotspot connection. 【Rover -> Network-> Wi-Fi Connection】 The hotspot of Yarbo's ...Instruction of 'Yarbo Sharing'
For collaborative work on your Yarbo, the following steps will guide you in granting other members access: Launch the Yarbo application on your device and navigate to your personal account page. Locate and select the option labeled "Yarbo Sharing". ...