[2024] What should I do if my Data Center flashes green light all the time?

[2024] What should I do if my Data Center flashes green light all the time?

What is the Data Center?

The Data Center serves as the base station responsible for transmitting RTK signals to your Yarbo, ensuring precise positioning for optimal performance.

Optimal Installation Guidelines for the Data Center Set

The key consideration when installing the Data Center Set is to ensure it has an unobstructed 120° view of the sky. This is essential for optimal operation. Please select the installation method that best suits your home environment.
Additionally, the Data Center requires a wired network connection. We provide a 30-meter Ethernet cable, but it’s important to choose a location that is close enough to your router while still maintaining the required 120° clear view of the sky.

⚠️ Important: To ensure the safety of the Data Center when installed on rooftops, it is essential to implement robust lightning protection measures to prevent damage from lightning strikes. In regions where lightning is common, the risk of damage significantly increases. We highly recommend users in high-risk areas purchase a grounding cable, which safely redirects excess electrical current into the ground, thereby minimizing the risk of damage to the Data Center.

Troubleshooting

Step 1: Check the Data Center's Software Version

  1. An outdated version may be causing the connection issue. Verify if the Data Center's software is up to date.
Main page -> Setting Icon-> Data Center Version

  1. If a download button appears as shown, it indicates that a new version is available for download. After downloading the new version update patch, a prompt will appear stating, "The new version of Data Center was downloaded successfully. Please click the button to update." Click the button to complete the update. The entire process typically takes around 15 minutes, depending on network quality.
Note: Please be aware that during the Data Center update process, all connected Yarbo units will temporarily halt their operations.
  1. The Data Center's indicator light will reflect the upgrade progress. Once the upgrade is complete, the indicator should display a solid green light. If the light continues to flash green, please proceed to the next step.

Step 2: Restart the Data Center
  1. Disconnect the POE (Power over Ethernet) cable to power off the Data Center. You can unplug the cable either from the Data Center or from the router.
  2. Wait approximately 10 seconds, then reconnect the cable to restart the Data Center.
  3. Restarting the Data Center can often resolve minor connectivity issues by refreshing the network connection. If the issue persists, please follow the steps below to check the network connection.
Step 3: Check Your Router's Internet Connection
  1. Ensure your router is connected to the internet and functioning properly.
  2. If the connection seems unstable, restart your router by turning it off, waiting for 10 seconds, and turning it back on.
  3. After the router restarts, give the Data Center a couple of minutes to reconnect to the network.
Step 4: Verify the Serial Number in the App
  1. Open the Yarbo app and go to the diagnostics page.
Main page -> Setting Icon -> Diagnose Tools

  1. Check the Serial Number listed for the Data Center in the app and compare it to the Serial Number on the back of the Data Center (on the QR code)
  1. If the Serial Number doesn’t match, tap "Replace Data Center" in the app to re-pair the device. Follow the on-screen instructions in the app to complete the process.
Note: Replacing the Data Center will erase all stored map records.

If the issue remains unresolved after following the provided instructions, we recommend reaching out to our customer support team for further assistance. Our specialists are available to guide you through advanced troubleshooting steps and ensure the problem is addressed as quickly and efficiently as possible.